Privacy Policy flay99 – Malaysia User Data Protection

Flay99 ("we", "our platform") values the privacy of every user on our online casino platform. This Privacy Policy explains in detail how we handle your personal information — from how we collect it, what it is used for, who it may be shared with, and how we keep it protected at all times.

This document applies to all flay99 platform users, including those accessing the official website at flay99.pro as well as the flay99 mobile app for Android and iOS. Use of any part of our platform means you understand and agree to this Privacy Policy.

Flay99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We prioritise transparency in every aspect of user data management and are committed to never using your data in ways you would not expect or have not consented to.

Flay99 collects your personal information through several channels as you interact with our platform. The types of information we collect are as follows:

We only collect information that is strictly necessary for the stated purposes. flay99 does not collect excessive or irrelevant data beyond what is needed to operate the platform.

The information we collect is used exclusively for the following purposes:

• Account Management: Create and maintain your account, including identity verification (KYC) and login security controls.
• Transaction Processing: Process deposits and withdrawals accurately and securely through your preferred payment method.
• Service Delivery: Grant you access to all games, promotions, and flay99 platform features you are eligible to use.
• Customer Support: Resolve inquiries, complaints, and technical issues you submit to our support team.
• Security & Fraud Prevention: Detect and prevent fraudulent activity, money laundering, or violations of the terms of use.
• Legal Compliance: Meet legal requirements, including reporting to relevant authorities when required by law.
• Platform Improvements: Analyze usage patterns anonymously to improve the platform's interface, performance, and content.
• Relevant Communications: Send account-related information, current promotions, and important updates relevant to your use (you may unsubscribe from promotional communications at any time).

Flay99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, we may share your information in the following limited circumstances:

• Payment Service Providers: Required transaction details are shared with approved payment processors (FPX, Touch 'n Go, GrabPay, etc.) solely to process your transactions.
• Technology Service Providers: Technical partners who help us operate the platform infrastructure, subject to strict confidentiality agreements.
• Legal Authorities: flay99 will disclose the required information if mandated by a court order, applicable law, or an official investigation by a legitimate regulatory authority.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies to protect the platform and other users from illegal activity.

We implement multiple layers of security to ensure your data remains protected at all times:

• 256-bit SSL Encryption for all data transmissions between your browser and the flay99 servers.
• Two-Factor Authentication (2FA) available for all accounts as an added layer of protection during login.
• 24/7 Monitoring by automated security systems that detect unauthorised access attempts in real time.
• Strict Access Controls — only authorised staff with a clear job requirement may access user data.
• Regular Security Audits by independent third parties to identify and address any system vulnerabilities.
• Secure Data Backup stored in locations that are physically and logically separated from the production systems.

While we take all reasonable precautions, no security system is completely foolproof. We therefore encourage you to also practise good security on your end — including using a strong password and never sharing your login credentials with anyone.

As a flay99 user, you have the following rights regarding your personal data:

1. Right of Access: You have the right to request a copy of the personal data we hold about you.
2. Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
3. Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from our systems, subject to ongoing legal compliance requirements.
4. Right to Object to Processing: You may opt out of the use of your data for direct marketing purposes at any time.
5. Right to Data Portability: You have the right to receive your personal data in a machine-readable format for portability purposes.
6. Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with Malaysia's Personal Data Protection Department.

To exercise any of the above rights, please contact the flay99 support team via in-app live chat or email at [email protected]. We will process your request within 14 business days.

Flay99 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a minimum of 5 years after account closure, in line with financial regulatory requirements.
• Transaction Records: Retained for a minimum of 7 years for audit purposes and compliance with tax and financial laws.
• Communication Logs: Customer support interaction records are retained for 2 years for service improvement purposes.
• Analytics Data: Anonymised usage data is retained indefinitely for platform analytics purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

Flay99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect certain functions on the flay99 platform. Third-party analytics cookies can be disabled without affecting your gaming experience.

The flay99 platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals below that age.

If we become aware that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that information and close the account in question. If you believe a minor has registered on our platform, please contact our support team immediately.

Flay99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or platform feature improvements.

When significant changes occur, we will notify you via:

• In-app notification that will appear upon your next login.
• Email to the address registered in your account.
• Notice published at the top of this page with a new effective date.

Continued use of the flay99 platform after a change notice is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 on the flay99 app
• Help Center: Visit our FAQ page for frequently asked questions related to privacy

We aim to respond to all privacy-related enquiries within 72 hours. For more complex requests such as data access or account deletion, the full resolution process may take up to 14 business days.