Terms and Conditions flay99 – Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern your access to and use of the flay99 platform, including the website, Android and iOS mobile apps, and all related services. These Terms take effect as soon as you create an account, make a deposit, or use any feature of the flay99 platform.

If at any time you disagree with any part of these Terms, you must stop using the platform immediately. Continued use following any changes to the Terms constitutes full acceptance of the updated terms.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy flay99, which forms part of the overall agreement between you and us.

To register and use the flay99 platform, you must meet the following requirements:

• At least 18 years old at the date of registration.
• Not residing in a jurisdiction that prohibits online gambling activities.
• Registering using your true and valid identity — fake registrations or using another person's name are strictly prohibited.
• Have not previously been banned from using the flay99 platform for any reason.
• Acting on your own behalf and not on the instruction or behalf of any third party.

Flay99 reserves the right to request identity verification (KYC) at any stage of account use. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended.

Each user is only permitted to hold one (1) flay99 account that is active. If the system detects multiple account ownership by the same individual — based on IP address, device information, payment details, or any other identifier — flay99 reserves the right to suspend or terminate all such accounts without prior notice, and all balances and bonuses will be forfeited.

You are solely responsible for maintaining the confidentiality of your account password. flay99 will not be liable for any losses resulting from unauthorized access caused by your own negligence. Please contact the flay99 support team immediately if you suspect your account has been accessed without authorization.

Information provided during registration must be accurate, complete, and up to date. Changes to personal details — such as bank account numbers or phone numbers — must be verified through the identity verification process before taking effect.

Flay99 supports a range of payment methods including FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfers to major banks in Malaysia such as Maybank, CIMB, RHB, Hong Leong Bank, and Public Bank.

Deposit Limit: Minimum and maximum deposit limits vary by payment method and account level. All deposits must be made from an account registered in the member's own name — third-party deposits are not accepted.

Withdrawal Process: Withdrawal requests are processed within 15 minutes to 2 hours on business days. flay99 is not responsible for any delays caused by the receiving bank's internal procedures.

• Withdrawals are only processed to a verified bank account registered in the member's name.
• Flay99 reserves the right to request additional verification for withdrawals exceeding certain limits.
• Any funds deposited using an unapproved method will be returned in full, minus any applicable processing charges.

All bonuses and promotions offered by flay99 are subject to specific wagering requirements. These requirements are clearly stated on each promotional offer and must be fulfilled before any bonus wins can be withdrawn.

• Welcome Bonus: Available to new members only. Can be claimed once and cannot be combined with other promotions unless stated otherwise.
• Reload Bonus: Subject to varying wagering requirements by game type. Slot games typically contribute 100% of the wager value, while table games may contribute at a lower percentage.
• Cashback: Calculated based on net losses within the specified period and credited automatically to your account.
• Flay99 reserves the right to void bonuses and related wins if there is evidence of promotional system abuse.

Any attempt to exploit bonuses through dishonest means — including registering multiple accounts, using automated software, or arbitrage methods — will result in account termination and all funds being withheld.

All games available on the flay99 platform use a certified Random Number Generator (RNG) that is regularly audited by independent third parties. This ensures every game outcome is truly random and cannot be manipulated by any party.

The Return to Player (RTP) rate for each slot game and table game is displayed in the respective game information. Users are encouraged to review this information before playing.

• Minimum and maximum wagers vary by game type and table level.
• Results recorded by flay99's servers are final and cannot be disputed on the grounds of technical issues on the user's device.
• In the event of a technical disruption during an active game, flay99 will use server records to determine the valid game outcome.
• The use of assistance software, bots, or any automated tools during gameplay is strictly prohibited.

Users are strictly prohibited from engaging in the following activities while using the flay99 platform:

1. Using software, scripts, or automation to exploit games or the bonus system.
2. Sharing your account with others or allowing third parties to access your account.
3. Using funds obtained through illegal activities to make deposits.
4. Providing false or misleading information during registration or the KYC process.
5. Harassing, threatening, or abusing other users or flay99 support staff.
6. Attempting to hack, disrupt, or compromise the security of flay99's platform infrastructure.
7. Engaging in any activity that violates applicable laws while using the platform.

Violation of any of the above may result in immediate account suspension or termination, freezing of funds, and/or legal action where deemed necessary.

Flay99 reserves the right to suspend or terminate user accounts at our sole discretion, particularly in the following circumstances:

• Violation of these Terms and Conditions.
• Activity suspected to involve fraud, money laundering, or bonus abuse.
• Request from law enforcement authorities.
• Account has been inactive for more than 12 consecutive months.

Users may also request account closure at any time by contacting the flay99 support team. Any valid balance remaining in the account will be processed for withdrawal after the required identity verification, subject to there being no outstanding compliance issues.

Flay99 shall not be held liable for any loss or damage — direct or indirect — arising from use of the platform, including but not limited to:

• Losses in games that are the result of fair and random outcomes.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures or natural disasters.
• Losses resulting from unauthorized access to your account due to your own negligence.
• Decisions made based on third-party information shared through the platform.

Under no circumstances shall flay99's total liability to you exceed the total amount you deposited in the 30 days preceding the liability claim.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in flay99's registered jurisdiction. Any dispute arising from or relating to these Terms shall first be resolved through negotiation, and if unsuccessful, through binding arbitration under the prescribed rules.

Users agree that exclusive jurisdiction for any legal action relating to the flay99 platform lies with the competent courts of the relevant jurisdiction. Users hereby waive any objection to the application of such jurisdiction.

If you have any questions or concerns regarding these Terms and Conditions, our team is ready to assist. You can reach us via:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the flay99 app
• FAQ Page: Visit our FAQ page for answers to frequently asked questions

We aim to respond to all inquiries within 24 hours. For more complex issues involving accounts or financial transactions, resolution may take up to 3 business days.