At flay99, online gaming should be a form of entertainment — not a way to solve financial problems or escape daily stress. We understand that gambling can become addictive if not managed wisely, which is why we take a serious and proactive approach to responsible gaming.
This page provides everything you need — from the responsible gaming tools we offer and how to spot early warning signs, to professional support resources you can reach out to. We encourage every flay99 member to read this guide carefully and make full use of the tools available.
Deposit Limit
Set daily, weekly, or monthly deposit limits for your account directly from your profile settings. Limits take effect immediately and can only be increased after a 7-day cooling period — giving you time to reconsider.
Play Time Limit
Set a daily cap on your gaming session length. Once your set time is up, the flay99 system will alert you and offer the option to end the session — helping you avoid unintentionally prolonged play.
Temporary Break (Cool-off)
Need a short break? Activate cool-off mode to block account access for 24 hours, 48 hours or 7 days. This option is ideal if you feel you have been playing too frequently and want to give yourself some breathing room.
Self-Exclusion
For more serious needs, the self-exclusion option lets you block your own account for 30 days, 90 days, 6 months, 1 year, or permanently. This cannot be reversed until the chosen period has ended.
Loss Limit
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, the system will automatically block new wagers until the limit period expires.
Real-Time Reminders
Flay99 sends notifications when you are approaching a limit you have set — whether it is a deposit, loss, or play time limit. These reminders help you stay aware of your overall gaming activity.
Gambling addiction often develops slowly and goes unnoticed. If you recognise yourself in any of the situations below, it is time to pause and seek help.
Playing with money that should be used for daily necessities such as rent, bills or food.
Borrowing money or selling belongings solely to continue gambling.
Trying to "chase" losses by betting more — a habit that almost always leads to even greater losses.
Hiding gaming activity or the amount of money spent from family members or loved ones.
Feeling restless, irritable, or uneasy when unable to play or forced to stop.
Neglecting work, family or personal health responsibilities due to excessive play.
Answer these questions honestly. If you answer "yes" to three or more, we encourage you to contact the flay99 support team or seek professional help.
Via Account Settings
Log in to your flay99 account, go to the "Settings" or "Profile" section, and look for the "Responsible Gaming" menu to access all available responsible gaming tools.
Via Live Support
Contact the flay99 support team via Live Chat, available 24 hours a day. Our team is trained to help you activate limits or self-exclusion promptly.
Via Support Email
Send your request to [email protected], stating the type of limit or action you require. Our team will process the request within 24 working hours.
Via the flay99 App
All self-control tools are also accessible directly from the flay99 mobile app. Download the app for Android or iOS and manage your responsible gaming settings anywhere, anytime.
Flay99 does more than provide control tools — we actively monitor gaming patterns that may indicate a problem. Our system identifies users showing signs of concern, and our team will proactively reach out to offer assistance.
Strict age verification is the foundation of our approach. Every new account must go through a KYC process to verify that the player is 18 years of age or older. Any attempt to register using a false identity or by an underage individual will result in immediate account termination and will be reported.
We also ensure that flay99 ads and promotions do not target individuals vulnerable to gambling problems. Our promotions never promise guaranteed wins or portray gambling as a solution to financial difficulties.
The flay99 support team is specifically trained to recognise signs of problem gambling and knows how to respond in an empathetic, non-judgmental and helpful manner. You should never feel ashamed to ask for help — this is part of the service we provide to every member.
Enjoy the Game. Stay in Control.
Create your flay99 account today and make full use of all our responsible gaming tools from day one. The fun starts with self-awareness.